Shipping FAQ

Shipping FAQ

How much does shipping cost?
U.S. orders over $75 ship free with expedited shipping. Orders under $75 ship at a flat rate of [$X] or are calculated at checkout.

How long will my order take?
Every piece is printed to order, so delivery time is production plus shipping:
Production: [2–5] business days
Standard shipping: [3–7] business days
Expedited shipping: [2–4] business days
Most U.S. orders arrive within [7–12] business days. During drops and the holidays, allow a little extra time.

I need it for a tournament. Can you rush it?
Choose expedited shipping at checkout and order at least [10] business days before your date. We can't guarantee delivery dates, but we'll do our best to get your gear to you before puck drop.

Do you ship internationally?
[Currently we ship within the U.S. only / We ship to Canada and select countries; duties and taxes are the customer's responsibility.]

I ordered multiple items. Why did they arrive separately?
Different items may be printed at different facilities, so your order can come in more than one package. Each package gets its own tracking number.

Can I change or cancel my order?
Production starts quickly, so contact us within [12] hours of ordering. Once your order is in production, we can't change or cancel it.

What if I entered the wrong address?
Reach out right away. If the order hasn't shipped yet, we'll update the address. If it ships to an address entered incorrectly at checkout, we can't cover the cost of reshipping.

My package says delivered but it's not here.
Check with neighbors, your building's mailroom, and anywhere the carrier might have left it. Then contact us within [7] days and we'll help you file a claim with the carrier.